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Scientific paper - Original scientific paper
Croatian library leaders’ views on (their) library quality
Libellarium : časopis za povijest pisane riječi, knjige i baštinskih ustanova, 7 (2015), 2; 141-164. https://doi.org/10.15291/libellarium.v7i2.203
Petr Balog, Kornelija; Dragija Ivanović, Martina

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Petr Balog, K. & Dragija Ivanović, M. (2015). Croatian library leaders’ views on (their) library quality. Libellarium : časopis za povijest pisane riječi, knjige i baštinskih ustanova, 7. (2), 141-164. doi: 10.15291/libellarium.v7i2.203

Petr Balog, Kornelija and Martina Dragija Ivanović. "Croatian library leaders’ views on (their) library quality." Libellarium : časopis za povijest pisane riječi, knjige i baštinskih ustanova, vol. 7, no. 2, 2015, pp. 141-164. https://doi.org/10.15291/libellarium.v7i2.203

Petr Balog, Kornelija and Martina Dragija Ivanović. "Croatian library leaders’ views on (their) library quality." Libellarium : časopis za povijest pisane riječi, knjige i baštinskih ustanova 7, no. 2 (2015): 141-164. https://doi.org/10.15291/libellarium.v7i2.203

Petr Balog, K. and Dragija Ivanović, M. (2015) 'Croatian library leaders’ views on (their) library quality', Libellarium : časopis za povijest pisane riječi, knjige i baštinskih ustanova, 7(2), pp. 141-164. doi: 10.15291/libellarium.v7i2.203

Petr Balog K, Dragija Ivanović M. Croatian library leaders’ views on (their) library quality. Libellarium : časopis za povijest pisane riječi, knjige i baštinskih ustanova [Internet]. 2015 April 01 [cited 2024 December 26];7(2):141-164. doi: 10.15291/libellarium.v7i2.203

K. Petr Balog and M. Dragija Ivanović, "Croatian library leaders’ views on (their) library quality", Libellarium : časopis za povijest pisane riječi, knjige i baštinskih ustanova, vol. 7, no. 2, pp. 141-164, April 2015. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:142:670428. [Accessed: 26 December 2024]

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Metadata
Title (english)Croatian library leaders’ views on (their) library quality
Title (croatian)Stavovi ravnatelja hrvatskih knjižnica o knjižničnoj kvaliteti
AuthorKornelija Petr Balog
AuthorMartina Dragija Ivanović
Author's institutionJosip Juraj Strossmayer University of Osijek
Faculty of Humanities and Social Sciences
(Department of Information Sciences)
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Abstract (english)
The purpose of this paper is to determine and describe the library culture in Croatian public libraries. Semi-structured interviews with 14 library directors (ten public and four academic) were conducted. The tentative discussion topics were: definition of quality, responsibility for quality, satisfaction with library services, familiarization with user perspective of library and librarians, monitoring of user expectations and opinions. These interviews incorporate some of the findings of the project Evaluation of library and information services: public and academic libraries. The project investigates library culture in Croatian public and academic libraries and their preparedness for activities of performance measurement. The interviews reveal that library culture has changed positively in the past few years and that library leaders have positive attitude towards quality and evaluation activities. Library culture in Croatian libraries is a relatively new concept and as such was not actively developed and/or created. This article looks into the library culture of Croatian libraries, but at the same time investigates whether there is any trace of culture of assessment in them. Also, this article brings the latest update on views, opinions and atmosphere in Croatian public and academic libraries.
Abstract (croatian)
Cilj je rada prikazati i analizirati 14 intervjua provedenih 2011. godine s voditeljima narodnih i visokoškolskih knjižnica u Hrvatskoj (deset narodnih i četiri visokoškolske) u sklopu znanstvenog projekta Vrednovanje knjižničnih službi i usluga: narodne i akademske knjižnice. S ravnateljima knjižnica razgovaralo se o različitim aspektima povezanim s knjižničnom kvalitetom, s ciljem definiranja vrsta kulture u tim knjižnicama. Za istraživanje su se koristili polustrukturirani intervjui, a teme o kojima se razgovaralo bile su definicija kvalitete, odgovornost za kvalitetu, zadovoljstvo knjižničnim uslugama, poznavanje mišljenja korisnika o knjižničnim uslugama i knjižničarima te iščekivanja korisnika. Intervjui provedeni tijekom projekta pokazuju da se knjižnična kultura znatno promijenila unazad nekoliko godina te da su voditelji knjižnica počeli pridavati znatnu pozornost aktivnostima vezanim uz mjerenje i vrednovanje poslovanja. Intervjui opisani u ovom radu ukazuju na početak recesije u Hrvatskoj i na naglašenije iskazivanje nedostataka financijskih sredstava od strane ispitanika u uzorku. Rad donosi nove i neobjavljene rezultate istraživanja intervjua s 14 voditelja knjižnica, a temeljni mu je doprinos da kroz istraživanje knjižnične kulture propitkuje postojanje kulture vrednovanja u hrvatskim knjižnicama.
Keywords (english)
Keywords (croatian)
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewUnknown
Publication versionPublished version
Journal titleLibellarium : časopis za povijest pisane riječi, knjige i baštinskih ustanova
Numberingvol. 7, no. 2, pp. 141-164
p-ISSN1846-8527
e-ISSN1846-9213
DOIhttps://doi.org/10.15291/libellarium.v7i2.203
URN:NBNurn:nbn:hr:142:670428
Publication2015-04-01
Document URLhttps://hrcak.srce.hr/138721
Type of resourceText
Access conditionsOpen access
Terms of useLicence Attribution 4.0 International (CC BY 4.0) icon
Created on2018-05-13 11:47:09